Problem-Solving Skills for Leaders: Finding Creative Solutions

Many leaders solve problems on the fly—without a clear, repeatable strategy. And that leads to inefficient processes and lesser outcomes. Whether it’s adjusting to market changes or navigating a team conflict, problems are part of the job. 

The difference between good and great leaders is that they don’t just react. They tackle these issues with a plan that ensures they get the best outcomes from a thoughtful, repeatable process. Problem-solving skills can be learned—and like any skill, they can be improved.

What is Problem Solving and Why Does it Matter?

Problem-solving is the ability to identify challenges, think critically and creatively about potential solutions, and take actions that lead to positive outcomes. It’s not just about fixing what’s broken–it’s about proactively tackling potential problems and creating better ways forward. 

The challenge lies in building a thoughtful, repeatable problem-solving process. It not only needs to be thorough; it also needs to be applicable to a wide range of issues, from interpersonal relationships to sudden market changes. That means walking through a process of identifying the problem, brainstorming solutions, selecting the best option, implementing the chosen solution, and finally, evaluating the results. 

Identify the Problem

This step sounds simpler than it is. In practice, what leaders often find themselves doing is putting out fires and dealing with symptoms of the problems rather than actually handling the root causes. Instead of reacting and just asking, “What’s going wrong?” try looking at:

• What’s changed
• What’s missing
• What’s getting in the way of progress

Developing strong problem-solving skills means starting with a clear view of the problem. That’s the only way to move forward with a solution that actually works. 

Brainstorm Solutions

Once the problem is clearly identified, it’s time to start thinking of solutions. This is the creative stage–and no, that doesn’t mean flashy. It means you’re looking for flexible, resourceful, open-minded ideas. There are a few important ideas to keep in mind here:

• Involve others. It doesn’t make sense to build solutions without consulting the stakeholders who will be directly impacted by the changes. In addition, a wider range of perspectives helps build better ideas.
• Leave the judgment for later. During the brainstorming stage, it’s more important to generate ideas than it is to narrow them down. 
• Get creative. Sometimes, the usual solutions are what’s causing the problem in the first place. Think outside the box and take inspiration from other leaders and industries. 

CPI’s leadership development programs help guide leaders to build a problem-solving culture where creativity and innovation are encouraged. 

Choose the Best Path Forward

Not every idea will work. Some might be too expensive, unsustainable, or simply not reasonable options. That’s why great leaders have to learn how to weigh their options carefully and act swiftly, putting their whole focus into the ideas they’ve chosen. Keep in mind:

• What solutions are the most realistic right now?
• What are the potential risks and pitfalls of each choice?
• Who will this impact–and how?

CPI’s executive coaching programs help leaders learn how to evaluate solutions objectively. Participants learn how to weigh costs, impact, and set up a timeline–allowing them to move forward with confidence. 

Implement and Evaluate

Choosing the solution to run with is only half the work. Execution is where real impact happens. To lead the implementation of the solution, it’s important to:

• Communicate clearly. It’s difficult to make changes if people don’t understand what’s happening. Continually communicate the “what” and “why” and leave your door open for feedback.
• Set milestones. Work backward from the ideal finish to figure out what should happen next. If timelines and goals are vague, there’s a good chance they won’t be accomplished.
• Stay flexible. Adapt and adjust your plan based on feedback. Even with solutions, unexpected problems will occur. You still need to be able to adjust and adapt as you go.

Finally, evaluate. What worked? What didn’t? Leaders who reflect on the process grow and improve their process faster. Reflection closes the loop and sets the stage for continuous improvement. CPI’s executive coaching program helps leaders build this process, embedding the problem-solving process into their workflows. 

Big Problems Need Strong Leadership

Great leadership isn’t about having all the answers– it’s about knowing how to find them. With the right tools and mindset, anyone can strengthen their problem-solving skills. CPI helps turn good managers into exceptional leaders through our personalized leadership development programs and one-on-one coaching. 

Because the truth is, you will face problems in your career. Knowing how to find the answers is the key to building long-term success.